1,2 en enero 05, 2014
This is absolutely the worst hotel I have ever stayed in in my life, and I've stayed in some pretty bad ones. Even after I have paid the full charge of three nights, for two rooms, I have considered changing to another hotel after one night, because it was so unbearably terrible. They didn't provide bottled water, and there is no kettle in the room for us to boil water. The rooms and the quilts are very dirty. The mattresses are worn very thin; once you lie down it dips and you cannot move without great difficulty. In one room, the toilet is so small that it resembles the washroom in a plane, with a narrow strip of showering space that is impossible to move around in. When showering, the whole bathroom will be wet. The lock to my room is not in good condition; when I returned to the hotel after they had tidied up the room, the door was no properly locked and I could enter without a key, meaning that anyone could have gotten in and taken my stuff. There is no heating in the rooms, only a portable heater and a bar heater on the wall. The bar heater is broken, although we turned it on it does not emit heat. The portable heater is placed very close to the beds due to limited space. The heater is very old and, afraid that the quilts would catch fire, I turned it off and had to spend the night without any heating. In the breakfast room, they only had 4 tables, and 20 seats in total. This is far less than the number of guests the hotel can house, so we had to queue for breakfast seats. There is little variety in the breakfast, only burned toast, tasteless butter and jam, and lukewarm coffee and tea. The breakfast room is already the most satisfactory aspect of the hotel. I will never book this hotel again.
5 en diciembre 25, 2012
Thank you for the clarification. I appreciate the effort to control your words. Everyone(who is honest) has to deal with some aspect of this behavior and use of their vocabulary. Bravo. I look forware to shring your lodgings hopefully in the far future 12/13.
4,4 en septiembre 03, 2011
We enjoyed our stay at the Winsor House Hotel. Jan was very easy to work with. Our room did have a private bath and toilet. It was very large. The hotel has a fine breakfast and the location is fantastic. The underground station is a minutes walk away, the neighborhood is nice, the garden was pleasant. A little nicer than a hostel, and for a great price.
3,4 en abril 12, 2010
Our family, parents and 2 kids under 11, stayed over at Windsor for a 3 day visit, and then for another day, 10 days later. Both times we found the bedroom to be spacious enough for the 4 of us, but unfortunately we had to share a toilet on our last day. The breakfast was fast and efficient, and the location from the tube could not be better, as well as Marks and Spencert across the road. This hotel served our requirements and budget well, but those who want a luxurious stay should search elsewhere. We would stay here again.
4,0 en abril 08, 2010
We are 5 friends from Spain who have spent 5 nights there. We were looking for a cheap bed & breakfast hotel in London and the Windsor House Hotel was the right place. Don't expect luxuries: it's a modest hotel where you can sleep and have breakfast. The rest of the day you can use their kitchen for your personal use. The staff is friendly. The hotel is centric and very near the subway station - only 3 minutes walking. If you want to save money and don't care about not having luxuries, the Windsor House Hotel is your place.
4,0 en enero 14, 2010
We reserved for 2 nights final december 2009 and we were forced to leave immediately because window was broken in one room and in the other room there was no private toilet. Room was not clean at all, there was mould on the shower door and the bed linnen stunk ! They did'nt wanted to refund anything. Very bad experience , never again !
Respuesta del propietario
We do receive so many happy and positive and fair reviews from guests/families of all ages from all over the world that do very much re-assure us with regard to our product - and we do make it very clear that we offer very simple budget accommodation, as a small B&B in central London - no frills at all - no luxuries - just an ideal base for daily sightseeing - and of course the price reflects the fact that our accomodation is simple, ultra-clean, homely and modest and we have a large number of return stay families who appreciate this. We are so sorry that you did not stay - as we would have done our very best to make you happy and comfortable. We so remember that we had already moved the deposit for your stay forwards twice over the previous 8 months - with no cancellation charges - and that you did say on arrival that you did have friends with whom you could stay - and would prefer to have the deposit refunded. without prior notification, finally, and in view of the two previous cancellations - this was not possible. We appreciate guest feedback and take great care to rectify any points noted - however we would point out that our linen comes frsh and clean and ironed and pristine from our large and experienced laundry supplier - and that we couldn't find broken windows. Nonetheless, we do realize that a homely B&B is not everyone's ' cup of tea' - and really do suggest that for greater luxury in central London - higher prices really do need to be considered.
- jan Wardle (innkeeper)
3,8 en noviembre 11, 2009
Nous y avons passé 5 jours en famille (2 adultes et 3 enfants) dans une chambre familiale 5 lits. Bien sûr, ce n'est pas le grand luxe mais l'ensemble est propre et bien tenu (un détail : les grands draps de bain de couleur sentent bon !). De plus, il est possible de profiter de la cuisine pour préparer ses repas du soir. Mais surtout, ce qui nous a plu, c'est la proximité avec les restos, métro Earls Court à 2mn à pieds et le M&S pour acheter à manger à 2 pas de l'hôtel. Bref, nul doute que nous y retournerons.
2,2 en octubre 19, 2009
We were 3 people staying 11th to 17th October in 3-bed room in the ground floor. The room standard was rather disappointing. Your website shows 2 rooms with large windows and clear daylight falling in. Instead we had a dark room, with the window facing a wall with a narrow strip or sky visible. The window could be opened about 10 cm making it hard to air the room. The “Private bath with shower” description on the website turns out to be a shower-cabinet placed on the carpet in the room, with toilet in the hallway. Nowhere to hang wet towels, which had to be draped on chair, hangers and bed. When we arrived around midnight although having ordered 2 months before, we were put in 5-bed room, which we had to leave for the 3-bed room the next day. Internet was, contrary to website description, not available, Full breakfast? cornflakes with milk, standard toast with butter and jam? “super-clean” ? so-so, rather barely clean! Aestetics are hard to discuss, of course, but if it were not for the tartan blanket on the beds we would not recognize the place on the website
4,0 en octubre 02, 2009
I am from southeast asia working in middle east.I stayed at Windsor House for 5 days from 16th of May,2009.I booked my room directly from hotel's website.Everything was as promised.No extra frills but all the basic facilities intact.Cleanliness of the hotel,rooms and bathrooms was excellent.Friendly staff,kitchen facilities is a sure bonus for families with young children.After a tiring sightseeing trip you can straightaway come back and make some quick snacks for children in a very homely and truly English atmosphere.Location is unbeatable,restaurants for every nationality and taste are few steps away.Pakistani restaurant star kebab house caters for tourists from subcontinent.All the other consumer item shops and outlet for buying tickets to busy tourist sites are also very near.Yet the hotel is in a quite side street.If safety is in your mind and a decent atmosphere then this is the place.Earl's court subway is at a few minutes walk making every place reachable without waisting time.There is no elevator so this place is not for snobs.some of the work you have to do yourself.Ideal for tourists who want to stay in heart of London at an affordable price.
1,6 en septiembre 20, 2009
My husband and I returned from a trip here this past week. We spent a total of 4 nights there with a price tag of 59 pounds per night. I will start of with the good things-the people are friendly and it has a great location-close to the tube and within walking distance Hyde Park, Kensington V & A etc. For the price I did not have very high hopes, but this place had good reviews so I booked it, I also thought the kitchen was an added bonus. We went to our room and it was very small (no problem), the bathroom was the same size as an Rvs-one can barely move and when you took a shower in it the water went everywhere. The sheets were clean but the room was very, very shabby. There was dust hanging from the celing and the curtains were dirty etc. We had to open a window to get some fresh air. Lastly the kitchen is a disgusting mess. There are open containers of coffee, tea, jam in the cupboard. Everything was very, very greasy and there was no soap or sponge to wipe up ones mess. One night we went in and the same crumbs from breakfast were there. For breakfast every morning be prepared for boiled egg, white toast, corn flakes, instant coffee or tea. Bottom line-not worth the money.
3,6 en enero 22, 2009
The Windsor House Hotel was just the hotel for my stay in London. It is a 2 minute walk from The Earl's Court underground station. There several restaurants within walking distance. The room was comfortable and clean. The staff was very friendly and welcoming. I thought it a great value!
4,2 en enero 04, 2009
I´ve been at the windsor house hotel four times last years and I really loved the stay there. The room where clean and have everything to feel confortable. Staff were so helpfull and kind with us and the breakfast was really complete with egg, toast, coffe, tea and cereals. Also, we use a lot the kitchen to have some coffe before dinner and smoke in their lovely back-door garden. Also, we could use the fridge and that is a really good point! and not to forget that it is located in one of the most popular places in london, earl´s court, where pubs are full of young people 7 days a week. Also, 5 minutes from picadilly, soho, etc (there is a tube station and 4 lines) if you visit london and you are looking for a familiar b&b, cheap, clean and very modest place to stay in, windosr house is your choice.
3,6 en diciembre 15, 2008
I spent a week at the Winsdor House at the end of 2007 and I am hoping to repeat the experience some time soon. I would particularly recommend the hotel to fellow South Africans as good value for money, taking into account our exchange rate! If you are looking for luxury you will not find it here but you will find a clean, and homely environment. A modest breakfast is included but you are free to add your own extras and the kitchen is always available for making your own tea and snacks - another cost saver. Shops to buy provisions and take aways are also just down the street. I was there in winter and was very grateful for the heating in my room as well as the plentiful supply of hot water. The convenient situation of the hotel another of the plus features. The tube station (Zone 1) and bus stop are almost on the doorstep. The only thing to be mindful of is that it is an old London house so you must be fit enough to do up and down the stairs. So, as a base for a sight seeing holiday in London, I would definitely recommend this hotel to you.
2,8 en marzo 27, 2008
We stayed at the Windsor House for a week. For the most part, we got exactly what we expected...small rooms w/ plain bedding and a tiny bathroom. The front desk staff was nice, though we never met the "innkeeper". When we inquired about her, we were told she is rarely on property. Our only complaint about this property was that the website and correspondence from staff indicated a "full English Breakfast". It turned out that breakfast consisted of toast and a hard-boiled egg. There was no variety in the breakfast and we actually saw the staff "reboil" eggs for the next guests coming in. We were highly disappointed with the breakfast.